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Yes, we do! Niori Jewelry proudly ships worldwide. All of our orders are carefully packed and shipped from our Hong Kong studio. For international shipping, we recommend using UPS for the fastest and most reliable delivery.
Please note that Niori Jewelry does not control any taxes, import duties, or customs fees that may be applied by your local government. These charges are determined by your country’s import regulations and are not included in your order total at checkout. Unfortunately, we are unable to provide estimates for these fees or reimburse any customs-related charges.
If you're located in Canada, the U.S., or Mexico, we can provide a CUSMA form (Canada–United States–Mexico Agreement) upon request, which may help with duty exemptions—but this does not guarantee exemption.
If you refuse to pay customs fees and the package is returned to us, a 20% restocking fee and return shipping cost will be deducted from your refund. Shipping fees from the original order are non-refundable.
We strongly recommend checking with your local customs office before placing your order to avoid any surprises.
Once your order is shipped, you’ll receive an email with your tracking number. You can track your package via the courier’s website.
Yes, all Niori Jewelry pieces are backed by a lifetime guarantee against manufacturing defects. If you believe your jewelry has a defect, please email us at info@niorijewelry.com with the following:
A clear photo of the item
Your order number or proof of purchase
A brief description of the issue
Our team will review your request and guide you through the next steps.
Please note: This guarantee does not cover loss, theft, or damage caused by improper care or accidents.
Yes. Due to the delicate nature of fine chains, we offer a one-year warranty from the date of purchase.
Within this one-year period, we will repair or replace the chain free of charge.
After one year, a shipping and handling fee will apply for any repairs or replacements.
We do not accept returns or exchanges for hygiene and safety reasons, especially for piercing jewelry and custom-made items.
However, if your piece arrives damaged or incorrect, please reach out to us at info@niorijewelry.com, and we’ll be happy to make it right.
If something isn’t right with your order, please contact us at info@niorijewelry.com within 3 days of receiving your package. We’ll make it right.
We offer wholesale accounts to professional piercing studios, tattoo studios with piercing services, and fine jewelry stores specializing in body jewelry.
To apply, visit wholesale and submit your studio details, license, and business information.
The Niori Jewelry Pro Team is our way of celebrating the talented professionals who inspire us every day.
As a piercer-founded brand, we recognize the invaluable support of studios, piercers, and jewelry specialists who share our passion for craftsmanship, safety, and innovation. Our Pro Team is a curated group of individuals who exemplify excellence in the piercing industry—those who consistently go above and beyond for their clients and community.
We highlight and support Pro Team members through exclusive perks, early access to new collections, and professional features on our platforms.
Interested in joining?
We’re always looking to grow our network of trusted professionals. If you’re a piercer or jewelry expert who aligns with our values, or if you'd like to recommend someone, you’re welcome to submit an application here (insert link to form).
Let’s grow the future of piercing jewelry—together.
